Congratulations on your newborn, and welcome to our Family Ward in the North Wing. We hope you will have a pleasant stay in the department, and we look forward to meeting you.

During your admission to the Family Ward, we will guide, advise, and support you in matters such as family bonding and your baby’s wellbeing – including breastfeeding establishment. Please feel free to ask us for advice at any time.

The department and length of your stay

The Family Ward has nine family rooms. Here, you, your partner, or another accompanying person can stay with your newborn for up to two days.

About the department

Internet access

Free internet access is available during your stay. Rigshospitalet has an open network called RegHGaest. Log in using your phone number and email address – no code is required.

Calling Staff

The staff you will meet are midwives and student midwives. If you have any questions or need guidance, you can call staff by pressing the button with the small person symbol, or you can come out and find a midwife.

We have shift changes from 07:00–07:15, 15:00–15:15, and 23:15–23:30. During these times, staff hand over to the next shift. If your need for assistance is not urgent, we kindly ask you to wait until after the shift change

If you need urgent emergency assistance, press the small red button on the panel behind the bed.

Visiting Hours

Visiting is unrestricted. We encourage you to consider other patients, so both your own and others’ need for rest and quiet are respected. Visitors may stay in your room, by the kitchen, or in the common areas on the ground floor.

A guest toilet with baby changing facilities is located in the hallway.

Good to Know

Examinations

All newborns are offered an eye examination, a hearing screening and a PKU- test (a blood sample from the baby’s heel). The PKU test must be taken when the baby is between 48 and 72 hours old. The hearing screening can be done during your stay, but it is also possible to have it done as an outpatient.

Practical Information

During your stay in the Family Ward, there are some practical tasks you are asked to take care of yourselves.

For the sake of other patients, relatives, and staff, please be clothed when walking around the common areas.

Accompanying relatives are expected to help with practical tasks, such as fetching clean clothes, towels, etc., for the new mother and baby.

Changing Table

There is a changing table in every room. Clean baby clothes, diapers, maternal pads, etc., can be found on the table in the hallway.

Refrigerator and Kettle

The refrigerator and kettle in the room are for expressed breast milk only, which must be stored cold and heated properly. Please remember to empty the refrigerator before discharge.

Parking

It is unfortunately not possible to receive a parking permit in connection with birth and postpartum care at Rigshospitalet.

Food & Drinks

Unfortunately, we can only offer meals to the new mother. Meals are served in the kitchen area during the following times:

You must collect your own food and drinks. You may eat in the kitchen or in your room. Please remember to return used dishes.

Snacks

We offer small snacks, such as crispbread with butter/cheese or yogurt. For your partner or other accompanying person. They must purchase their own food. Options include Café Nordlyset, Café Arcade, 7-Eleven, and Espresso House.

Café Nordlyset, ground floor of the North Wing, entrance 6/7
Weekdays: 07:00–19:00
Weekends: 08:30–15:30

Café Arcade, Main Building
Weekdays: 07:00–16:30
Hot meals: 11:00–16:00
Sandwich bar: 11:00–13:00
Closed on weekends and public holidays.

7-Eleven, Main Building
The shop is open 24 hours a day, every day, all year round.

Espresso House, Main Building
Monday–Friday: 06:30–20:00
Saturday–Sunday: 08:30–17:00

Upon discharge

Discharge conversation

Upon discharge from the department you will be offered a conversation with a midwife before you go home.

Tidying up after your stay

You will receive blue and white bags:

• White bag: clothes, towels, bed linen, etc.
• Blue bag: duvets and pillows

Please return all dishes to the kitchen area and dispose of all waste. Remember to empty the milk refrigerator.

Questions after discharge

For the first seven days after birth, you are welcome to contact us if you have questions.

Postnatal Phone: +45 21 60 56 84 (24 hours)

Concerns regarding the mother call Maternity Admissions, Ward 4023 on phone: +45 35 45 96 30 (24 hours).

If you have questions after the first seven days, please contact your health visitor, your GP, or the Emergency Medical Helpline 1813 outside GP hours.

Sincerly
The Staff at Maternity Ward 7044