Specially trained staff
The helpline is staffed by specially trained nurses and doctors who can help you with advice and guidance. You are still expected to contact you own physician (GP) during your GP´s normal surgery hours on weekdays (8 am-4 pm).
YOU MUST DIAL 1813:
– when your own physician (GP) is not available
If you need help outside of your GP´s normal surgery hours, please dial 1813. Physicians and nurses you have contacted will advise you about proper treatment. For example, they can refer you to a hospital emergency department or an urgent care center.
– to receive treatment within shortest waiting time
1813 is able to inform you about which hospital emergency department or urgent care center has the shortest waiting time. As part of a new service, you will be informed about when you can expect to be examined and treated, which means that you can wait at home if there is waiting time. If you visit a hospital emergency center or an urgent care center without an appointment, you will receive help according to your needs, but you will normally wait a little longer.
– to receive proper help
1813 is staffed by specially trained nurses and physicians who can help you with advice and guidance if you have suffered an injury, or if you have suddenly become ill. 1813 knows which service you require that matches your situation.
Text message service for the hearing impaired
Read more about the helpline 1813 text message service for the hearing impaired. (Danish)
Non-Danish mobile phone services
If you are using a mobile phone service based outside Denmark, please remember to use Denmark’s country code +45 before dialing 1813.
What is 1813?
1813 is the emergency line in The Capital Region of Denmark. 1813 is staffed by physicians and nurses who are able to guide you to proper and quick help and assistance when your GP is closed.
Always dial 112 in the event of life threatening illness or injury. You are still expected to contact you own physician (GP) during your GP´s normal surgery hours on weekdays.