The following scenario is fictive, but realistic.
A woman is worried about her elderly husband, she calls helpline 1813. Whilst she is speaking to a nurse, her husband’s condition deteriorates and he complains of chest pains.
Concerned that it might be a blood clot, the nurse immediately sends an emergency ambulance and physician response vehicle to the patient. The nurse also instructs the woman in resuscitation techniques, as her husband’s breathing worsens.
This is how we help
The nurses on the helpline, sit together with employees responsible for allocating ambulances and emergency doctor vehicles. The nurse is therefore able to send an ambulance immediately, as the situation could be potentially life-threatening. In this case, the woman could have called 112.
If you are in doubt
If you are uncertain how serious your illness or injury is, you are always welcome to call the helpline on 1813, and we will guide you appropriately.
Helpline 1813 is staffed 24 hours a day.