During the feasibility study and planning of the new building employees and managers at the hospital has been part of the design process and the choices made.
Staff from the hospital has right from the beginning been part of a number of different workgroups where they have been studying the physical surrounding for patients and families. Finally, there have been a number of meetings with different groups of patients. The many needs and expectations to the construction project are included in the construction program. In that way the needs and expectations will help creating the best possible hospital for future patients and their families.
The knowledge and experience of the staff, patients and relatives have been essential to create an optimal building that meets the future needs of the patients and families during hospitalization and treatment.
User involvement - an overview
Input on steering committees and management meetings
Patients and families were invited to participate in both initial steering committee meetings and management meetings in 2014 to talk about their dreams for the future hospital. Along with ideas from the employees these dreams has been included in the further work on the vision for new hospital building.
Self-reported pictures and experiences
Patients from the hospital were invited to share their experiences via an app and take pictures of the best and worst places at the current hospital. All inputs have been used in designing the future user experience.
Camp with users and professionals on layout and design
130 patients, families, staff and other specialists was in January 2015 gathered on a two-day camp to focus on the future hospital building and user experience for children, young people and for women giving birth at Rigshospitalet. A future maternity ward and paediatric ward was built, discussed and clarified with all conceivable specialties involved. Kitchen staff, service personnel, IT experts and operators came to 'ward rounds' to the various working groups to confirm - or refute the possible solutions and ideas. The result of the camp is now part of the architectural competition, which will run over the next year.
In 2014 the hospital established a user panel consisting of patients and parents to former and current hospitalized children to help and inspire the project and the rest of the hospital. Today the user panel has more than 72 members. The panel has answered questioners on initiatives regarding the new hospital and taken part in different kinds of workshops.
Eyetracking – looking on to wayfinding
During the test 10 test persons of different gender and age were equipped with eye-tracking glasses. They were given the task to find two specific wards at the hospital. Several nurses were equipped with the eye-tracking glasses when doing their duties in the medicine room. Both analyses provided good input on how interior design and signage can be improved in current and future buildings at Rigshospitalet.
Workshop about family facilities
Future family facilities were up for discussion on a workshop i 2015 where patients, families and hospital staff took part. The purpose was to specify what activities a hospitalized family needs in the future hospital. All proposals have been described and are part of the construction program for the new hospital.
The project team has conducted several mock-ups (1-1 test in model space) of wards for children and adults, intensive units for neonatal children (NICU lounges) and older children (PICU room), a delivery room and an outpatient room. Doctors, nurses, midwives and medical equipment specialists were part of the simulations, which took place in a test room at the hospital. After the tests half of the rooms had to change size and design in order to provide proper working conditions for the staff.
Mapping patient pathways
The feasibility study has mapped more than 100 courses of individual patient pathways. Staff from all specialties took part in creating the entire picture and made it possible to describe the ideal patient pathway for the future hospital with ideal physical surroundings.
Task groups on clinical topics
The future clinics have been described in a number of reports from seven task groups, which resulted in several recommendations for the future hospital. All task groups had representatives from the relevant clinics and specialties across the entire hospital.