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Nurses especially trained to help youThe 1813 help line is staffed by specially trained nurses who will be able to tell you at once what to do next: whether to contact your doctor (GP) or go to your local emergency department or urgent care clinic. In case of the latter, you will also be told the address of the clinic with the shortest wait.Cutting waiting timeThe Capital Region wants to ensure that your call does not go unanswered for more than two minutes. When your call is answered there will be plenty of time for you to explain what has happened and for you to be given a thorough answer.The help line is always staffedThe help line is staffed round the clock, 365 days a year, and no question is too large or small.